{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11738117,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2026","dateComplaintFiled":"05/15/2026","vin":"5TDBZRBH7NS","components":"ELECTRICAL SYSTEM","summary":"Motorized struts to lift and close the rear lift gate have failed.  The struts do work to open the lift gate but they do not work to close it. Manually closing the lift gate is extremely difficult because of the electric motors inside of the struts.  A known problem by Toyota as they have issued a TSB. Toyota\u2019s solution is to replace the struts at a cost of $1200.   My concern about this being a safety issue:  Closing the lift gate after accessing the spare tire is extremely difficult.    If my wife would inadvertently open the lift gate, which does work, after leaving the grocery store to put all of the groceries in the back, she would not have the strength to manually close it. Obviously, the vehicle cannot be driven with the open tail gate. This is not any different than if any of the doors could not be closed due to defective hinges.   The premature failure of  motorized struts is a fairly common problem with Highlanders.  ToyotaNation, which is a Toyota sponsored forum for owners to communicate with other owners about issues/problems, contains numerous posts about the failure of motorized struts on the rear lift gate.   Your attention to this matter is greatly appreciated.   [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2022","productMake":"TOYOTA","productModel":"HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}