{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11738235,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"05/16/2026","vin":"5NMZU3LB8HH","components":"UNKNOWN OR OTHER,LANE DEPARTURE","summary":"am filing a formal complaint regarding an official software update provided by Hyundai that completely corrupted the infotainment/head unit system in my 2017 Hyundai Santa Fe Sport. I purchased this vehicle from CarMax less than three weeks ago. The vehicle came equipped with Hyundai Blue Link, so I contacted Hyundai support to activate the service by pressing the Blue Link button inside the vehicle. Hyundai informed me that my vehicle required a software update because the current system did not contain the necessary software for Blue Link to function properly. A Hyundai representative directed me to Hyundai\u2019s official update website and provided instructions for completing the update. Following Hyundai\u2019s instructions exactly, I purchased and formatted a USB drive, downloaded the update using my VIN from Hyundai\u2019s official website, properly extracted the files, and installed the update into the vehicle. During the installation process, the update failed and corrupted the head unit system. The display now continuously shows \u201cUpdate Unsuccessful\u201d with Error Code 106. Since the failed Hyundai update, multiple vehicle systems no longer function properly, including the backup camera, Bluetooth, hands-free calling, Blind Spot functionality, radio, map/display system, automatic headlights, and automatic radio shutoff when opening the driver door. I now have to manually operate systems that previously worked automatically. I contacted Hyundai customer support multiple times and was repeatedly transferred between departments. I was incorrectly referred to navigation support even though my vehicle has a non-navigation system. Navigation support confirmed this was a Hyundai issue and stated they could not assist. When I contacted Hyundai again, I explained every step I followed, and the representative acknowledged that I appeared to have completed the update process correctly. Despite Hyundai\u2019s official software causing this failure","products":[{"type":"Vehicle","productYear":"2017","productMake":"HYUNDAI","productModel":"SANTA FE SPORT","manufacturer":"Hyundai Motor America"}]}]}