{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11738453,"manufacturer":"Mercedes-Benz USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/01/2026","dateComplaintFiled":"05/18/2026","vin":"4JGDA5HB4JB","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"CASE NUMBER: [XXX] VEHICLE: 2018 Mercedes-Benz GLE350 --- EMAIL EXCHANGE TEXT --- From: [XXX]  Sent: 1/14/2026, 12:11 PM To: cs.usa@mercedes-benz.com Subject: Re: Message From Mercedes-Benz USA: Case Number [XXX] Dear Ken, I want to clarify that my concern is not about support for \u201colder technology\u201d in a general sense, but about the confirmed retirement of factory-installed emergency and crash-response systems that were standard safety equipment on my vehicle at the time of sale. As previously noted, the mbrace system on my 2018 GLE-Class includes SOS/Emergency Call and Automatic Collision Notification functionality intended to contact emergency services in the event of a crash or airbag deployment, particularly where the driver may be incapacitated. These are safety systems, not discretionary convenience features. Your replies confirm that these safety functions are being permanently disabled, that no retrofit or replacement solution exists, and that the vehicle will continue to operate without the emergency communication capability it was originally sold with. I appreciate your acknowledgment, and I am documenting Mercedes-Benz USA\u2019s position that these safety systems have been retired with no alternative provided. Sincerely, [XXX]  On Jan 14, 2026, at 09:02, Mercedes-Benz USA cs.usa@mercedes-benz.com wrote: Dear [XXX] , I\u2019m very sorry that these older technology features have been retired. Mercedes\u2011Benz is currently focused on supporting our present and next\u2011generation technologies, which unfortunately means that the former mbrace system is no longer maintained. If you have any additional questions or concerns, I would be more than happy to assist. Best Regards, Ken C. Mercedes-Benz USA (800) 367-6372 Mercedes-Benz Customer Care, 1 Mercedes-Benz Drive. Sandy Springs, GA 30328 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"MERCEDES-BENZ","productModel":"GLE 350","manufacturer":"Mercedes-Benz USA, LLC"}]}]}