{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11738510,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/25/2026","dateComplaintFiled":"05/18/2026","vin":"1G6DW5RK1M0","components":"ELECTRICAL SYSTEM","summary":"We own a 2021 Cadillac CT5 that we bought used in 2024 from Sewell Cadillac in Houston, Texas. During our first year of ownership, and while still under warranty, we started having intermittent issues with the rear doors. At times, one or the other rear doors would only open from the inside of the vehicle. My wife mentioned it to the dealer when the car was in for other issues, but because we couldn\u2019t reproduce it at the dealership, nothing came of it. Then in March of this year, both rear doors completely failed. Neither rear door will open from the inside or the outside, and they are still that way today. We took the vehicle back to the dealer, and they performed a software update and sent us a service video. In that video, the technician described the issue as \u201cweird\u201d and not something they had seen before. After a couple of days, the dealer came back and said both rear exterior door handles need to be replaced, with a repair quote of $3,950.49 (for their trouble, they also charged us $265.00 to diagnose the issue). What really shocked me was that, because neither rear door will release from inside or outside, their quote indicates they would have to cut through the interior door panels just to open the doors and perform the repair. The more I researched this, the more it became clear that this problem is not \u201cweird\u201d at all \u2014 it appears to be a frequent issue with the CT5, with multiple owners describing similar door-handle failures and forum discussions suggesting it may be a well-known weak point rather than an isolated event.  We frequently transport our granddaughter in this vehicle and that can't be accommodated until the issue is resolved with Cadillac. I don't think I can even imagine all of the potential safety implications of this type of failure should this have happened when anyone, much less a child.  They would be trapped in the rear seat of the vehicle and possible strapped to a car seat. I can't imagine a better case for a recall, honestly.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CADILLAC","productModel":"CT5","manufacturer":"General Motors, LLC"}]}]}