{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739489,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/20/2026","dateComplaintFiled":"05/22/2026","vin":"1V2AE2CA7RC","components":"POWER TRAIN,ELECTRICAL SYSTEM,AIR BAGS","summary":"I am submitting this updated complaint regarding ongoing issues with Safety Recall 69PZ (Passenger Occupant Detection System) on my 2024 Volkswagen Atlas Cross Sport. Despite multiple repair attempts at Gossett Volkswagen in Memphis, TN, the recall remains incomplete, and the vehicle now exhibits additional safety\u2011system failures that began immediately after dealership service.  I purchased the vehicle from Gossett Volkswagen and have had all warranty and recall work performed exclusively at this dealership. The first recall attempt occurred on April 20, 2026. The second attempt occurred on April 29, 2026, when the dealership picked up and returned my vehicle; this visit is confirmed by home security footage and text messages, but no repair order was issued. A third attempt on May 4, 2026 was also unsuccessful. On May 8, 2026, the dealership produced a repair order stating \u201cSUCCESSFULLY COMPLETED RECALL,\u201d but later acknowledged in writing that the recall was not complete. On May 18, 2026, another repair order inaccurately stated that I \u201cdeclined\u201d the recall. Immediately after the [XXX] visit, my vehicle displayed new safety\u2011system errors, including Drivetrain Error, Emergency Assist Error, and Front Assist Error. These issues were not present before the visit and were documented on video.  On May 20, 2026, during a recorded call, the Service Manager stated that the dealership would not schedule, diagnose, or repair any issues on my vehicle unless I authorized the recall repair, even though the new defects are unrelated to the recall and should be covered under warranty. He also stated the dealership is a \u201cprivate company\u201d and can refuse service. As a [XXX] who relies on custom hand controls, these unresolved safety issues and the dealership\u2019s refusal to perform warranty repairs have left me with an unsafe and unreliable vehicle. I am requesting NHTSA\u2019s review of the recall handling, documentation inconsistencies, and the resulting safety concerns.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}