{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739492,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/25/2026","dateComplaintFiled":"05/22/2026","vin":"3VW817AU0FM","components":"SUSPENSION","summary":"The right rear coil spring on my 2015 Volkswagen Golf fractured suddenly while the vehicle was completely stationary in a parking lot. There was no collision, pothole impact, curb strike, road hazard, or other external event that could reasonably explain the failure. The incident was captured on dash cam video.  The failed component is the right rear suspension coil spring. I will retain the broken component and make it available for inspection upon request, although the vehicle must be repaired immediately because it is my primary means of transportation.  Volkswagen has previously acknowledged potential manufacturing and material defects involving rear axle coil springs in technical service bulletin/campaign 42J5, which states that certain rear axle coil springs may not have met factory specifications due to defective materials or production process issues.  This failure created a significant safety concern because a fractured coil spring can shift position, puncture a tire, damage suspension or brake components, or cause instability and loss of vehicle control if the failure occurs while driving at speed. In this case, the spring failed while the car was parked and stationary, but the same spontaneous failure could have occurred during highway driving.  The defect has been confirmed by both an independent repair shop and a Volkswagen specialist, and I have written repair estimates documenting the broken spring.  The vehicle and component have not been inspected by Volkswagen because the dealership required approximately $200 solely for diagnostic inspection despite the visible and documented mechanical failure.  There were no warning lights, dashboard messages, noises, drivability symptoms, or other indications of impending failure prior to the incident. The spring failed without warning.  I contacted Volkswagen/dealership personnel seeking goodwill assistance due to the known spring defect issue and the unusual circumstances of the failure, but was denied.","products":[{"type":"Vehicle","productYear":"2015","productMake":"VOLKSWAGEN","productModel":"GOLF","manufacturer":"Volkswagen Group of America, Inc."}]}]}