{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739536,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/14/2026","dateComplaintFiled":"05/22/2026","vin":"JTMBF33V49D","components":"STEERING,SUSPENSION,WHEELS","summary":"We were informed of safety recalls for our Toyota Rav 4 2009 . We called the local Toyaota dealership for the recalls and was told on the phone after we dropped it off that they did the inspection to make sure the recalls could be completed and informed us that they could ,but they needed to keep overnight because they had to order the parts. Prior to dropping the vehicle off the car was able to be driven and no known issues were visible. Received call following told to come pick it up and that they officially refused to perform the recalls repairs. They stated that excessive structural damage and unsafe to drive to this degradation. Because the structural rust is directly in the exact suspension components targeted by this safety recalls. The vehicle cannot be remedied under standard recall procedures. By refusing the repair without providing an alternative solution The manufacture is failing its federal obligation to remedy a known safety defect. The vehicle is currently trapped in a regularity deadlock. It can not legally or safely be repaired. It is now deemed unsafe to be driven period. When the dealership gave the vehicle back, They wanted us to sign off and yes we refused because they told us it was inspected and was going to be repaired. When they did the inspection it is known that they have to bang , wrench and or pull on these parts to check to see if recall can be completed.  Which they told us it could. When the vehicle was picked up we immediately noticed that the steering wheel was no longer in the correct position and that it was making an extreme screeching sound. We did not reach back out to the dealership as we feel they definitely caused more damage and already treated us poorly. We are requesting that the NHTSA intervenes to compel Toyota to provide an alternative remedy. Either structural vehicle replacement or a KB buyback to remove this 100% unsafe vehicle from the road. because the structural rust is directly impacting the exact components .","products":[{"type":"Vehicle","productYear":"2009","productMake":"TOYOTA","productModel":"RAV4","manufacturer":"Toyota Motor Corporation"}]}]}