{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739553,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/18/2026","dateComplaintFiled":"05/22/2026","vin":"2C4RC1N73Kr","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts.  Because the Pacifica Hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple AAA tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck.  The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as \u201cnot the vehicle\u2019s fault.\u201d Regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle\u2019s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method.  This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns.  The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging.  I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.","products":[{"type":"Vehicle","productYear":"2019","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}