{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739555,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/20/2026","dateComplaintFiled":"05/22/2026","vin":" KL4CJESB2H","components":"POWER TRAIN,UNKNOWN OR OTHER,ENGINE","summary":"Formal Consumer Complaint Statement \u2014 GM / Crivelli Buick  I am filing a formal consumer complaint against Crivelli Chevrolet Buick GMC and General Motors/Buick regarding what I believe was discriminatory and unfair treatment in connection with a warranty-covered vehicle repair.  The customer is [XXX] , owner of a 2017 Buick Encore. The vehicle was serviced by Crivelli Chevrolet Buick GMC in Mt. Pleasant, Pennsylvania, on or about May 20, 2026, for a turbocharger failure covered under GM Special Coverage Bulletin N232395330. The vehicle had recently passed Pennsylvania safety and emissions inspection on April 30, 2026. The turbo-related diagnostic code appeared on or about [XXX].  Crivelli completed the minimum turbocharger warranty repair but then informed the customer that additional intake/manifold-related repairs were needed and would not be covered. The customer disputed this because the additional failure appeared during the same repair sequence and appears directly related to the covered turbocharger failure. A written request was faxed asking Crivelli to review the invoice, compare the repair to GM\u2019s covered parts list, and submit the related intake/manifold issue to GM for collateral coverage, goodwill review, or warranty consideration.  Crivelli did not respond to the fax notice and did not return the customer\u2019s calls. When the customer attempted to follow up with the service department, Scott from the service department refused to review the concern, refused to provide further service, and refused to contact GM regarding the related warranty issue. Based on the conduct, tone, refusal to review the documentation, refusal to escalate to GM, and refusal to provide equal service, I believe the customer was denied fair consumer service because of race.The customer is not asking for special treatment. The customer is asking for equal treatment, proper review of GM\u2019s own warranty/special coverage bulletin, and fair handling of a related mechanical  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"BUICK","productModel":"ENCORE","manufacturer":"General Motors, LLC"}]}]}