{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739582,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/03/2026","dateComplaintFiled":"05/22/2026","vin":"1C4RJEAG0JC","components":"AIR BAGS,SEATS","summary":"The active head restraint on my driver seat deployed and pushed my head forward suddenly.  I could not push my head back into position.  This happened while driving on the evening of May 3.  I have a 2018 Jeep Grand Cherokee Laredo. I was not able to reset the head rest position.  I took the vehicle to the dealership.  They said that the whole headrest needed to be replaced. It could not be reset because the molded plastic piece was degraded.  From a search online this appears to be common in the 2014-2018 Jeep Grand Cherokee with active head restraints.  Even though this is a failure of the equipment, and other Jeep Grand Cherokees from 2014 -2018 received a 10-year extension on their head restraints, the dealership and Jeep Customer Care said that my vehicle is not covered.  Nor will they let me buy a seat from them that does not use the active head restraint.  They said that because My vehicle's VIN specifies a vehicle with active head restraints, they cannot sell me otherwise.  I will not be comfortable driving this vehicle again with an active head restraint that could randomly fail and punch my head forward while I am in rush hour traffic.    I believe this is a safety risk as it is disorienting to not know why your head is suddenly pushed down and forward while you are driving at 45 mph.  Distracting the driver in such a way endangers the driver, passengers, and other vehicles' occupants on the same roadway.  It throws off your view of the roadway and your mirrors.  There were no warnings ahead of time.","products":[{"type":"Vehicle","productYear":"2018","productMake":"JEEP","productModel":"GRAND CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}