{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739613,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/13/2026","dateComplaintFiled":"05/22/2026","vin":"3FA6P0PU9HR","components":"ELECTRICAL SYSTEM","summary":"The vehicle's electrical system intermittently fails while driving. The entire instrument cluster and electronics shut off  (speedometer, gauges, and all warning indicators go dark) while the engine continues running. On one occasion this occurred at night on a highway, with sudden loss of dashboard and electrical function until the vehicle could be pulled to safety, rendering the vehicle essentially invisible. The failure has worsened over time and now includes audible relay clicking near the center console and failed remote-start commands. The problem has been reproduced and confirmed by an authorized Ford dealer. After multiple prior visits where the dealer could not reproduce the fault, the dealer verified the concern and connected a scan tool, finding that all modules on the HS1-CAN communication bus stopped communicating. The dealer checked technical service bulletins, performed pinpoint tests, and verified connector pin fitment. The dealer's diagnosis is a failed Gateway Module, with replacement recommended. The vehicle remains available for inspection. Warning symptoms preceding the failures include the dashboard going dark, electronics resetting, fault codes appearing on restart, and remote start malfunctioning. This is a serious safety risk: loss of the instrument cluster, lighting, and electrical systems while driving, particularly at highway speed and at night, eliminates the driver's ability to monitor speed and warning indicators and can result in loss of visibility. This failure pattern is widely reported by owners of this model and appears consistent with Gateway Module defects addressed by recall on newer model-year Fusion vehicles.","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"FUSION","manufacturer":"Ford Motor Company"}]}]}