{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739716,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"01/12/2026","dateComplaintFiled":"05/23/2026","vin":"maj3s2fe4lc","components":"ENGINE","summary":"My 2020 Ford EcoSport is subject to Safety Recall 23S64 for failure of the engine oil pump drive belt and/or tensioner.  What component failed: The engine oil pump drive belt and/or tensioner failed, resulting in loss of oil pressure and major engine damage.  Date of failure: Approximately [XXX] (Repair Order opened January 13 2026, mileage at failure: approximately 98000).  Safety risk: This defect caused sudden engine failure, creating a serious safety hazard while driving.  Confirmation: The failure was confirmed and documented by All Star Ford dealership (Service Advisor Nicholas Borne), as well as Ford Motor Company. The vehicle has been at the dealership since January 13, 2026 and remains out of service for 130 days as of May 23, 2026 due to parts backorder for the recall repair.  Prior symptoms: No warning lamps or symptoms were noticed prior to the sudden failure.  Additional issues: - Ford\u2019s official Recall 23S64 guidance requires a no-cost rental or loaner vehicle for customers with engine failure. - The dealer submitted and received pre-approval for $1,200 rental reimbursement (Approval Code [XXX], 30 days from 01/26/2026 \u2013 02/24/2026), but I have not been reimbursed.  - The dealer has also refused to provide me with a rental car from the dealership.  \u2022  I sent a formal written notice to both Ford Motor Company and All Star Ford Denham Springs on April 20, 2026, giving them 14 days to resolve the issues. That deadline has passed with no adequate response. \u2022  This has caused significant financial and personal hardship (lost wages, maxed credit cards, emergency loan taken out). I am requesting NHTSA assistance to enforce proper recall remedies, including rental reimbursement/loaner vehicle and a permanent resolution of the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}