{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11739906,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/08/2026","dateComplaintFiled":"05/25/2026","vin":"5NMZU3LB2JH","components":"POWER TRAIN,ENGINE,FUEL/PROPULSION SYSTEM","summary":"2018 Hyundai Santa Fe Sport. Purchased January 2026 took to Oxmoor Hyundai Service Center March 2026. February 2026 began using oil at a measured rate of 700 miles per tank of oil. Used 3 full tanks of oil within the month of February. Oil lights and engine lights on and off and flashing during this time. March 8, 2026, engine light flashed and then stayed on continuously. Engine shook and stuttered and made a loud noise. Engine stalled while I was driving at 35-40 miles per hour. I was able to continue driving to my home with the stuttering and stalling. The next morning I drove it to the Oxmoor Hyundai Service Center. I told relayed the timeline of all symptoms I had experienced over the 2 month lifetime of my ownership. They did not attempt to reproduce the issue. They only entered \"shakes in reverse\" as the customer provided issue on the intake information. Service Center performed diagnostic, found cylinder misfires on cylinder 2 and cylinder 4. Replaced spark plugs to resolve Cylinder 2. Cylinder 4 continued to misfire. Used Borescope and found broken valve. They did not address the scoring on the cylinder of the valve. Recommended engine replacement. Advised it would not be covered under a warranty because the rod did not break. The oil consumption was proven with documentation from multiple Valvoline visits and the vertical scoring was present on the cylinder with the broken valve in the borescope photo.  The Service Center refused to do a Boring Clearance Test or any other test that would prove the engine should be covered under an extended warranty or class action settlement. It wasn't until I reviewed HMA documents uploaded to the BBB Arbitration, that I realized that the information I initially gave to the Service Center of all the symptoms with timelines had not been entered into the system for diagnostic review by Techline. Arbitrator denied my claim under the theta settlement because the rod had not broken yet, BUT she said my engine was defective.","products":[{"type":"Vehicle","productYear":"2018","productMake":"HYUNDAI","productModel":"SANTA FE SPORT","manufacturer":"Hyundai Motor America"}]}]}