{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11740002,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2024","dateComplaintFiled":"05/26/2026","vin":"1fmjk1mt5le","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"We purchased a used 2020 Ford Expedition Max Platinum, VIN  [XXX] , from Deacon Jones dealership. The vehicle currently has 128,888 miles. At the time of purchase, we were assured the SUV was in \u201ctip-top shape\u201d because it had previously belonged to a manager\u2019s friend and had supposedly been well maintained and serviced.  However, within only two weeks of purchasing the vehicle, the transmission began slipping out of gear while accelerating, causing the vehicle to lose power and fail to move properly. This is an extremely dangerous safety issue, especially considering I travel frequently to doctors\u2019 appointments and regularly transport my seven grandchildren in this SUV.  In addition to the transmission failure, the main electrical system controlling the dashboard frequently glitches and malfunctions, even after Ford performed a software update. These ongoing electrical problems create additional safety concerns and make the vehicle unreliable.  We immediately contacted the dealership after the problems began. Their only offer was $750 toward a transmission replacement that will cost over $5,000. We simply do not have that kind of money, especially while continuing to make monthly payments of $850 on a vehicle that is unsafe to drive.  We have also since discovered the vehicle had previously been involved in an accident that was never reported to us before the sale.  What is most concerning is that this vehicle appears to have received an inspection sticker despite clearly not undergoing a proper inspection. A transmission that slips out of gear and significant electrical malfunctions should never have passed inspection. This places not only my family at risk, but also everyone else on the road.  We have written several letters to Ford regarding the safety concerns surrounding this vehicle and the danger it poses to our family. Unfortunately, Ford responded stating they would not assist us in any way. It is extremely disappointing  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EXPEDITION","manufacturer":"Ford Motor Company"}]}]}