{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11740302,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/24/2026","dateComplaintFiled":"05/27/2026","vin":"2C4RC1DG3HR","components":"STEERING","summary":"My 2017 Chrysler Pacifica steering wheel started locking in place at approximately 10 a 2 o'clock the other day as we were on a couple hundred-mile trip over the Memorial Day weekend. We looked up the symptoms, it said there was a recall for the Power Steering Assist v53/NHTSA 19V-348. I drove the car slowly the entire way home and set up an appointment at CDJR of Morgantown for the next day May25th at 8am. After arriving at the dealership, I was informed that this particular recall was closed, although its description fit exactly what my car had been doing the previous day. I informed them that my main battery IBS had been broken for nearly a year and wondered if that could have been the problem also. They took the car at 8am and at 9 am the man at the desk that had been helping me came to the waiting room and informed me that URSE dodge (where I bought the vehicle in 2017) showed record of performing the recall check \" That's a lie\" I replied! None the less, at 10 am they reported to me that the auxiliary battery had 0 CCA and needed replaced and that the IBS would also need replaced, all of which would run me nearly 1000 dollars. I asked when they could get the IBS and the parts department said 5 days, I asked the gentleman that had originally been helping me if they checked the ground wire from the original recall and he said yes, and it was fine. I changed the auxiliary battery and the IBS myself at Advance Auto yesterday and after I had the main battery hot lead off it also cleared all the codes that the dealership said was on the vehicle (electrical codes). I drove the vehicle yesterday and I can't say for sure that it did it, although I believe it stuck lightly a couple of times. The IBS and the auxiliary battery are my fault, I should have addressed them sooner. The bigger issue here is that URSE dodge in Fairmont never called me, I never received a recall notice.","products":[{"type":"Vehicle","productYear":"2017","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}