{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11740378,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/01/2025","dateComplaintFiled":"05/27/2026","vin":"1FMSK8DHXLG","components":"POWER TRAIN,ELECTRICAL SYSTEM","summary":"I am filing a complaint regarding a recurring safety-related electrical and AWD defect in my 2020 Ford Explorer.  My vehicle repeatedly displays the following warnings while driving:  \u201c4WD Fault Service Required\u201d \u201cService AdvanceTrac\u201d \u201cPre-Collision Assist Not Available\u201d \u201cHill Start Assist Not Available\u201d  The issue began about a year ago occurring intermittently every few weeks and disappearing after restarting the vehicle. It has progressively worsened and now appears almost immediately after driving only a few feet.  The defect affects multiple critical safety systems including AWD/4WD, traction/stability control, hill assist, and collision avoidance systems.  I have contacted Ford multiple times. Ford only opens customer service cases but has not provided a permanent repair. Ford is aware this is a common issue with 2020 Explorers specifically, and later model years appear to have been corrected. Numerous owners report the exact same failures online. Ford has issued service information involving software reprogramming, module communication faults, and wiring harness issues, but only Ford dealerships can perform the required programming.  This appears to be a widespread manufacturing or engineering defect and creates a serious safety concern while driving.  Vehicle Information:  2020 Ford Explorer Mileage: Under 55,000 miles  I respectfully request that NHTSA investigate this issue for a potential recall or mandatory corrective action.","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}