{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11740395,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/21/2026","dateComplaintFiled":"05/27/2026","vin":"5TDADAB52RS","components":"UNKNOWN OR OTHER","summary":"My 2024 Used Toyota Grand Highlander Hybrid Platinum Max was at a slight decline stopped at a stop sign in Echo mode.  The whole car began to violently shake and lurching forward.  No one was in front of me and my foot was on the brake or I probably would have run into a car in front of me.  The dashboard then flashed a warning about the hybrid system overheating.  The only way to stop it was to turn off the engine, then turn it back on.  The car then began driving normally.  I have also had an issue with hesitation felt while accelerating 0-40 mph with study throttle.    Upon researching both issues, they should be resolved with TSB calibrations to my car of T-SB-0028-25 and T-SB-0017-24.  This is not an error that would come up when doing a diagnostic check on my car's computer per research I have done.  I took my car to get the updates at Toyota of Redlands, CA, and they refused to do them unless they could recreate them themselves.  I called Toyota to report this, and they said that each Toyota dealership/service is privately owned at their own discretion.  I was basically told to return if I experience it again.  I do not want to experience this again and they wouldn't take my word on it anyways.  I feel like next time I could injure myself or someone else if this glitch happened again.  I therefore would like to implore to make this a mandatory preventative TSB calibration for cars that have had this reported/models/year which mine has.  This goes for any TSB calibrations should be done preventatively, but especially ones that can cause a potential accident like T-SB-0028-25 and T-SB-0017-24.   Here is information on why this would not show up on a diagnostic test:  Your Toyota didn't generate an error code because the shudder is a software calibration issue rather than a component failure. The onboard computer (ECU) only triggers a check engine light or throws a Diagnostic Trouble Code (DTC) when sensors detect a hard mechanical or electrical failure.","products":[{"type":"Vehicle","productYear":"2024","productMake":"TOYOTA","productModel":"GRAND HIGHLANDER","manufacturer":"Toyota Motor Corporation"}]}]}