{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11740568,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/20/2026","dateComplaintFiled":"05/28/2026","vin":"1C4PJMLB7KD","components":"STEERING,POWER TRAIN,WHEELS","summary":"​NHTSA ODI Case Update – Supplement to Complaint #XXX ​Vehicle: 2019 Jeep Cherokee Latitude Plus (VIN: [XXX] ) Subject: Dealership Deflection Tactics and Denial of Recall Repair Verification   ​This statement is submitted to update my ongoing federal safety complaint regarding the catastrophic failure of the Mopar Two-Speed Power Transfer Unit (PTU) and the resulting loss of motive power/rollaway risks. ​On May 19, 2026, the vehicle was evaluated by an authorized FCA dealership, St. Helens Auto Center (Repair Order #XXX). The certified technician, Don Stockdale, explicitly confirmed the mechanical failure of the recall-associated components, stating in writing: “the propeller shaft at the rear of the PTU feels as though it is dry inside. Very loose and clanking around.”   ​Despite verifying this severe manufacturing safety defect, Service Manager April McCall formally refused to submit a corporate Goodwill or Warranty Extension claim to FCA unless I paid out-of-pocket to replace three CV axles, which she claimed were \"loose and dry.\"   ​To verify this claim, the vehicle was immediately taken to a secondary licensed automotive facility (Dr. Auto LLC, Invoice #XXX) on May 27, 2026. The independent inspection confirmed that the dealership’s diagnosis was fraudulent. All CV axle boots are completely intact and sealed, meaning the internal grease has not escaped. The front axles have zero play, and the rear axles exhibit only normal, minor factory play.   ​The dealership intentionally used a loaded 4-post lift to misdiagnose the vehicle, leveraging the high-frequency vibrations of the failing central PTU to fabricate secondary, non-covered user-pay repairs. This is a deliberate corporate tactic used to deflect financial liability for a known federal safety defect onto the consumer. I am requesting that the NHTSA review these attached service documents as evidence of predatory dealership behavior surrounding the Cherokee PTU failures.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"JEEP","productModel":"CHEROKEE","manufacturer":"Chrysler (FCA US, LLC)"}]}]}