{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11741932,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/01/2026","dateComplaintFiled":"06/03/2026","vin":"3VWFD7AT2KM","components":"UNKNOWN OR OTHER","summary":"The 2019 Volkswagen Final Edition SE Beetle\u2019s rear trunk latch/lock will fail and not open from the outside with the car unlocked and using the key fob due to it being jammed closed.  In an emergency situation, there\u2019s no manual way to open the rear hatch, and there are no visible markings showing where the override is to be or what to do to open it up from the inside in an emergency.  Further, after reading the owner\u2019s manual, it shows several different ways it can be opened depending on the year the vehicle was built, and the 2019 says to stick the flat end of your key into a slot on the right and slide it to the left to which mine failed and did NOT work.  Dealership Service Technician showed me the plastic part that failed within the latch; however when I asked him not to replace the latch at a total price of $1500.00, the part was damaged for some unknown reasons.  This would be a tragic event waiting to happen in an emergency!!!  It could be the same in several other 2019 VW models   I took the vehicle to my local dealership, and costed me $200.00 for a diagnostic and to have them open it, to which they said took them 3-hours\u2026  FROM THE DEALERSHIP:  COMMENTS, BODY ELECTRICAL  C/S - REAR HATCH WILL NOT OPEN FROM THE INSIDE & OUTSIDE OF THE VEHICLE FOUND THE REAR LATCH FAILED.  FOUND WHOM EVER TRIED TO USE THE EMERGENCY RELEASE DAMAGED THE LATCH. REMOVED THE INTERIOR TRIM WITH THE HATCH CLOSED.  WAS ABLE TO GAIN A SMALL AMOUNT OF ACCESS TO THE BACK OF THE LATCH. SEPARATED THE PLASTIC HOUSING FROM THE LATCH HOUSING IN ORDER TO USE A PICK TO RELEASE THE LATCH TO GET HATCH LID OPEN. CUSTOMER DECLINED LATCH REPLACEMENT. CUSTOMER REQUESTED TO NOT REINSTALL THE TRIM AND THE FAILED LATCH.  PLACED THE TWO SCREWS FOR THE TRIM AND THE TWO BOLTS FOR THE LATCH IN THE CUP HOLDER. PLACED THE LATCH ON THE PASSENGER SEAT.  PLACED THE TRIM IN THE TRUNK AREA. CUSTOMER TOOK THE VEHICLE WITH OUT REAR TRUNK LID LATCH INSTALLED. NO REPAIRS WERE PERFORMED AT THIS POINT IN TIME.","products":[{"type":"Vehicle","productYear":"2019","productMake":"VOLKSWAGEN","productModel":"BEETLE","manufacturer":"Volkswagen Group of America, Inc."}]}]}