{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11742221,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/04/2026","dateComplaintFiled":"06/04/2026","vin":"MAJ3S2GE9LC","components":"UNKNOWN OR OTHER","summary":"My name is Ms. [XXX] I filing a complaint against Honolulu Ford (Dealer) and Ford Motor Company for not informing me of a major recall and failure to set an appointment to repair the major recall, so I wrote a letter of complaint to Ford Motor Company XXX and a follow up XXX, XXX and XXX.  As a loyal Ford customer since 1998, I respectfully request an update regarding Case #XXX and the status of my appeal. On XXX I requested reconsideration of Ford's decision denying my vehicle buyback request.  I previously submitted supporting documentation by certified mail on XXX, which was received and signed for at Ford's Executive Office. I also submitted a follow-up letter on XXX requesting a status update.  Per my telephone conversation with Ms. Bradley on XXX, I offered Ford provide repair assistance. and I requested a written confirmation that my Ford EcoSport will be repaired by Ford-authorized personnel, all recall-related concerns will be addressed, and a loaner vehicle will be provided during the repair process.  My concern remains the major recall affecting my vehicle and the potential safety risk it presents to my family and other motorists. My goal is to have the vehicle restored to a condition that reflects its approximate Kelley Blue Book value of $15,000.  Please provide a written status update, to my request by XXX. If I do not receive a response, I will consider all available options, including seeking legal counsel. (see my attachments)   [XXX] [XXX] [XXX] Email: [XXX]  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2020","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}