{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11742363,"manufacturer":"Hyundai Motor America","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/07/2026","dateComplaintFiled":"06/05/2026","vin":"KM8R5DHE1MU","components":"STRUCTURE","summary":"I am submitting a safety complaint regarding the panoramic sunroof assembly on my 2021 Hyundai Palisade.  The vehicle was purchased as a Hyundai Certified Pre-Owned vehicle in September 2023 with approximately 27,000 miles.  The panoramic sunroof had only been opened approximately two or three times since purchase when the failure occurred. During normal operation, the sunroof wind deflector/visor malfunctioned and jammed inside the mechanism. This caused the pulleys and track assembly to bind and pull the glass panel out of position, damaging and breaking the sunroof track/mechanism.  The dealer diagnosed the failure as a broken sunroof track/mechanism assembly requiring extensive repair estimated at approximately $4,000.  This failure appears to directly match Hyundai Technical Service Bulletin 23-BD-003H-1, which acknowledges that the sunroof wind deflector may malfunction and damage the sunroof mechanism on 2020\u20132022 Hyundai Palisade vehicles. Hyundai issued this bulletin before I purchased the vehicle as Certified Pre-Owned.  My concern is that this is a known recurring mechanical defect involving the panoramic roof assembly that could create a safety hazard if the mechanism jams, detaches components, shifts the glass panel unexpectedly, or causes the roof to fail while driving.  The failure also caused the panoramic sunroof to become stuck open while driving. This created excessive rattling and vibration noise at highway speeds, which was distracting during vehicle operation and raised concerns about the stability of the sunroof assembly while in motion. Because the roof could not be properly closed or secured, the defect also exposed the interior of the vehicle to possible rain intrusion and additional electrical or interior damage. The sunroof was not abused or damaged externally. The failure occurred during ordinary use and after very limited operation of the sunroof since purchase.","products":[{"type":"Vehicle","productYear":"2021","productMake":"HYUNDAI","productModel":"PALISADE","manufacturer":"Hyundai Motor America"}]}]}