{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11742501,"manufacturer":"Honda (American Honda Motor Co.)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2026","dateComplaintFiled":"06/06/2026","vin":"5FNRL6H9XJB","components":"ELECTRICAL SYSTEM","summary":"Recall 23V-431 (Honda 23-046) was previously performed on my vehicle to address MOST communication network failures affecting the infotainment system and backup camera. Despite the recall being marked complete, I continued experiencing intermittent infotainment failures.  Symptoms include \u201cNetwork Connection Lost\u201d messages, complete loss of the center display, audio failure, Apple CarPlay disconnects, system resets, and loss of the backup camera while reversing. The failures frequently occur while driving over bumps, during turns, and recently while backing into a parking space.  Because the issue persisted, I sought a second opinion from another Honda dealer. During their inspection, they advised that required portions of Recall 23-046 had not been completed by the original dealership that performed the recall. The service advisor informed me that system history had not been cleared, a factory cable reset had not been performed, and the audio unit had not been properly initialized. In a follow-up text message, the advisor described the situation as a \u201cworkmanship error\u201d by the original dealership.  The remaining recall procedures were completed, however the same symptoms returned immediately afterward. The center display, audio, Apple CarPlay, and backup camera continue to intermittently fail.  I have incurred diagnostic expenses and out-of-pocket repair costs attempting to resolve this issue. My concern is that the original recall repair may not have been properly completed and that the same safety-related symptoms addressed by Recall 23V-431 continue to occur, including loss of backup camera functionality while reversing.  I am submitting this complaint because I am concerned that the recall remedy was not properly performed and that the safety defect addressed by the recall may still be present.","products":[{"type":"Vehicle","productYear":"2018","productMake":"HONDA","productModel":"ODYSSEY","manufacturer":"Honda (American Honda Motor Co.)"}]}]}