{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11743215,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/05/2026","dateComplaintFiled":"06/10/2026","vin":"YV4L12UE0S2","components":"UNKNOWN OR OTHER","summary":"I believe this is a major (and known) software issue, but the car has on several occasions, when stationary, entered a state where all of its controls are unresponsive and the engine cannot be turned off. *Nothing* related to the operation of the car works, including the electronic handbrake, gear selector OR the stop/start button. This is an exceptionally dangerous fault, as the car engine cannot be turned off, and the \"handbrake\" cannot be engaged. Getting out of the car and locking/unlocking it with the remote does not initally clear the problem. Sometimes it resolves by itself after several minutes. We think that maybe pushing and holding the stop/start button sometimes helps, but it is not clear that this is the case. Rebooting the software system onces the car has \"woken up\" again has not fixed the problem. Volvo dealers are apparently aware of the issue, but a massive software update by Volvo has not resolved it in any way -- if anything it is worse. Frankly, Volvo should not be permitted to sell cars to the public until this is completely resolved, and cars are recalled for a *real* (as opposed to supposed) fix. I thought you should know. (The date given below for \"when this incident occurred\" is simply the most recent occurrence.)","products":[{"type":"Vehicle","productYear":"2025","productMake":"VOLVO","productModel":"XC40","manufacturer":"Volvo Car USA, LLC"}]}]}