{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11743645,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/13/2026","dateComplaintFiled":"06/12/2026","vin":"5LMJJ2LT7KE","components":"ELECTRICAL SYSTEM","summary":"Around mid XXX got into my vehicle I started it up my navigation screen was black and no music would play did not know why it was not working anymore so when I got home I reached out to Ford by email was texting back and forth they had me perform some steps said would bring the system back up that did not work so he wanted me to take it to dealer I did not because they want to charge around $200.00 to look at your vehicle I called Ford by phone as well as Lincoln inquired about recalls on 4-13-26 they also tried to troubleshoot the problem still nothing I spoke with Sandra, Tylor I even asked to speak with upper management about my issue Tylor said he would submit request but went on to say he do not think they would call me back and I also spoke with Dan from Lincoln Apps department they all directed me to the dealer no one offered to waive the for them to look at my vehicle to see what\u2019s wrong and why the system just stopped working like that so have never had a vehicle where the radio just stopped working never happened and my navigation screen is black screen my husband did go and talk with a Ford dealer last week about my vehicle he did not have the vehicle with him put the person did say it what he was stating it seems that it may be a modular it it would run over $2,000 to fix it  I\u2019m not sure if my vehicle is involved in this  recall 26C27 or 26V372 I feel I should not have to pay for the dealer to inspect my vehicle to see if it\u2019s something wrong on their end thanks for the help in this matter [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2019","productMake":"LINCOLN","productModel":"NAVIGATOR","manufacturer":"Ford Motor Company"}]}]}