{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11744207,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/26/2026","dateComplaintFiled":"06/15/2026","vin":"2C4RC1N73JR","components":"POWER TRAIN","summary":"This is related to the 23V-010 / XE1 recall and extended warranty for the 2018 Chrysler Pacifica Hybrid Limited.  The manufacturer is refusing the recall remedy because the catastrophic nature of the failure (transmission rupture) makes it impossible for the dealer to pull diagnostic codes. This creates an impossible standard for the consumer and effectively nullifies a federal safety recall.  On XXX, I brought my 2018 Chrysler Pacifica Hybrid Limited to D\u2019Ambrosio Service in Downingtown, PA. \u00a0I reported that the car was making a sound during acceleration. On April 16, I was advised that the noise was the rubbing of the heat shield which was reportedly adjusted and tested that the noise was gone. \u00a0On April 19 I sent a message to D\u2019Ambrosio that the noise remained however I never received a response. \u00a0I believe that the noise was misdiagnosed and was actually warning signs of an imminent transmission failure. \u00a0 On XXX, while driving, my wife and I heard a pop, saw smoke pouring out the back and immediately pulled over to discover a large amount of fluid spilling out of the bottom of the vehicle. \u00a0The vehicle was towed to D\u2019Ambrosio service in [XXX] where it has remained unaddressed until June 10.  On XXX I received a phone call from D\u2019Ambrosio that the vehicle transmission had a hole in it (quote from service advisor \"internal failure of the transmission, which has caused components to puncture the casing\") and would need to be replaced at my cost. \u00a0 When I inquired about the XE1 warranty extension, I was told that the lack of diagnostic codes didn\u2019t justify the warranty. \u00a0I then asked that the issue be escalated INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}