{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11744308,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/13/2026","dateComplaintFiled":"06/15/2026","vin":"5UXZV8C57CL","components":"ELECTRICAL SYSTEM","summary":"I own a 2012 BMW X5 that is experiencing a Footwell Module (FRM) failure. BMW issued an Extended Limited Warranty for the FRM extending coverage to 15 years or 186,000 miles. My vehicle falls within those limits.  The FRM failure has rendered the headlights, high beams, turn signals, brake lights, and power windows inoperative. As a result, the vehicle cannot be safely operated on public roads. Other motorists may not be able to see when the vehicle is braking or turning, creating a significant safety concern.  BMW of Brooklyn and BMW of North America have informed me that I must pay a $360 diagnostic fee upfront before they will determine whether the repair is covered under BMW's FRM Extended Limited Warranty.  BMW's warranty letter states that the FRM warranty is subject to the same eligibility requirements and limitations as the BMW New Vehicle Limited Warranty. In my view, requiring a substantial upfront diagnostic fee to evaluate a known defect covered by an extended warranty creates an unreasonable barrier to obtaining warranty repairs.  I understand diagnostic charges may be appropriate if the failure is ultimately determined to be unrelated to the FRM. However, I do not believe owners should be required to pay a significant upfront fee simply to determine whether a known and potentially covered defect qualifies for warranty coverage.  I respectfully request that NHTSA review both the safety implications of FRM failures and BMW's administration of this warranty program.","products":[{"type":"Vehicle","productYear":"2012","productMake":"BMW","productModel":"X5","manufacturer":"BMW of North America, LLC"}]}]}