{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11744575,"manufacturer":"Toyota Motor Corporation","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/08/2026","dateComplaintFiled":"06/16/2026","vin":"5TFJA5DB5PX","components":"UNKNOWN OR OTHER,VISIBILITY/WIPER","summary":"I brought my Toyota Tundra to Gullo Toyota of Conroe for a routine service and a recall software update. The truck went in with a perfectly functioning front camera, and it came back with the camera completely blurry. The dealership is only 10 minutes from my home — I noticed the issue the moment I pulled into my garage. I assumed the camera was dirty and cleaned it several times, but nothing changed. When I called the dealership, the service advisor told me that the recall software update “tends to do that” to Tundra cameras. My truck is a 2023 with only 28,000 miles, so he scheduled me for another software update. After dropping it off, I received a text an hour later claiming my front camera was “chipped” and that replacing it would cost $2,500. I went back in person to get an explanation, and suddenly the story changed: now they insisted the camera was damaged by a rock before I brought the truck in. The service manager even made the absurd statement, “This didn’t happen on my driveway or service area.” The advisor, Matthew McWhirte, claimed they have cameras everywhere, but when I asked to see footage, he had no answer. This is despite their own staff previously acknowledging that the software update can cause camera issues. They still refused to take responsibility or cover the repair. And here’s the thing: if the camera was accidentally broken by their drivers or mechanics, just be honest about it. Mistakes happen — lying about them is what destroys trust. When I escalated to the service manager, the situation got even worse. He was rude, dismissive, and condescending — making confident claims with zero evidence, contradicting what his own advisor had already told me. Instead of investigating, he doubled down on denial. A front camera is a safety feature. A dealership performing recall work that results in a malfunction, and accidentally breaks it, should fix it — not lie, deflect, and blame the customer.","products":[{"type":"Vehicle","productYear":"2023","productMake":"TOYOTA","productModel":"TUNDRA","manufacturer":"Toyota Motor Corporation"}]}]}