{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11744876,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/02/2026","dateComplaintFiled":"06/17/2026","vin":"1V2KC2CA9MC","components":"ELECTRICAL SYSTEM,UNKNOWN OR OTHER","summary":"The vehicle SOS communication/warning system began malfunctioning in February 2026. I am receiving an alert stating there is an SOS Malfunction and to service the vehicle immediately.  On February 18, 2026, the VW dealership conducted extensive testing on the vehicle and determined that the J949 SOS module required replacement as it could not be reset or remedied. Diagnosis - internal electrical failure. The dealership advised that this is a known issue to VW and that there are several other customers with the same issue and waiting for the modules, which are on backorder with VW. There is no communication between the vehicle and VW as a result, and the infotainment system is unable to update. The service tech advised that there are a number or potential issues that will arise because this is a vehicle communication failure. I was forced to prepay for the module and labor, which was ordered on 2/18 (in excess of $500). On 5/26/26 the VW dealership service manager confirmed that the module still has not arrived from VW and that there may be a recall issued because this is such a widespread problem, but that they have no estimated delivery time for the part.   The vehicle has had no problems prior to this. If the car is in an accident, there will be no SOS function. The infotainment system, which controls CarNet and the ability to communicate using CarPlay will also be compromised, which may result in the inability to call for assistance in event of an incident. VW Customer Service states they have no ability to track service orders or provide information on the ongoing issue, and stated that the dealership has the only ability to track the part. The dealership cannot check the status beyond acknowledging that the part is on backorder.  This is a widely reported problem online in multiple forums and with multiple VW models. We are paying for a part and waiting multiple months to obtain it, and the vehicle is compromised due to the failure of VW.","products":[{"type":"Vehicle","productYear":"2021","productMake":"VOLKSWAGEN","productModel":"ATLAS CROSS SPORT","manufacturer":"Volkswagen Group of America, Inc."}]}]}