{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11745382,"manufacturer":"BMW of North America, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/22/2026","dateComplaintFiled":"06/20/2026","vin":"5UXCW2C52KL","components":"UNKNOWN OR OTHER","summary":"The shark fin antenna seal on my BMW failed, allowing water to enter the Telematics Control Unit (TCU). This caused a complete failure of the vehicle\u2019s Emergency SOS / BMW Assist crash notification system. The failure occurred without any warning messages or prior indications that the system was compromised. Because the TCU controls the vehicle\u2019s automatic crash notification and emergency call functions, this failure disabled a critical safety system. This defect placed me and my family at risk, as the vehicle would not be able to automatically contact emergency services in the event of a collision or other serious incident. The failure first occurred in April 2026. I immediately contacted my BMW dealership\u2019s service center, where the service advisor acknowledged that the shark fin seal had issues causing this to happen (water intrusion). However, instead of treating this as a safety defect, I was told to file an insurance claim. I also contacted BMW Customer Service, but both the dealership and BMW declined responsibility and refused to cover the repair. The shark fin antenna seal is a manufacturer\u2011installed, non\u2011serviceable component. Its failure directly disabled a federally regulated safety system without warning. BMW\u2019s refusal to address this issue leaves the safety defect unresolved and exposes other owners to the same risk.","products":[{"type":"Vehicle","productYear":"2019","productMake":"BMW","productModel":"X7","manufacturer":"BMW of North America, LLC"}]}]}