{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11746024,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/15/2026","dateComplaintFiled":"06/23/2026","vin":"YV4L12RL9N1","components":"ELECTRICAL SYSTEM,BACK OVER PREVENTION","summary":"After a software update to the infotainment system (Android Automotive OS version 5.1.17, installed on 06/03/2026), my 2022 Volvo XC60 B5 intermittently loses all audio output. When the failure occurs, the vehicle produces no sound of any kind: no audible rear parking/proximity sensor warning while in reverse, no turn-signal indicator tones, and no media audio.  The rear-view camera image still displays normally, so the loss of the audible backup warning is not obvious to the driver \u2014 the parking-assist system appears functional while its audible warnings are in fact disabled. On multiple occasions the failure was already present as I backed out of my garage and began driving, leaving me with no audible obstacle warning while reversing and no turn-signal tones while maneuvering.  The display, navigation, and camera continue to function while audio is dead, which indicates the audio service stops responding rather than a hardware fault. The only way to restore audio is to fully restart (reboot) the infotainment head unit; the failure then recurs intermittently.  The fault began immediately after the 5.1.17 update and was sporadic at first. After noticing a pattern, I documented occurrences on 06/15/2026, 06/17/2026, and 06/20/2026 with timestamped photographs, which are available on request. No crash or injury has occurred, but the loss of audible backup-warning tones while reversing is a safety hazard, particularly for pedestrians or obstacles behind the vehicle. I am not aware of a current recall covering this issue and am requesting investigation.","products":[{"type":"Vehicle","productYear":"2022","productMake":"VOLVO","productModel":"XC60","manufacturer":"Volvo Car USA, LLC"}]}]}