{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11746419,"manufacturer":"Subaru of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/01/2025","dateComplaintFiled":"06/25/2026","vin":"4S4BSANC5J3","components":"UNKNOWN OR OTHER","summary":"I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback (VIN [XXX]).  The touchscreen has developed visible internal delamination, with lines and bubbling appearing beneath the surface of the display. As the delamination worsened, the screen began registering false touch inputs (\u201cghost touches\u201d) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own.   The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth  This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing.  The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction.  I have attached video evidence showing the touchscreen activating controls on its own without user input.  Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear.  I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2018","productMake":"SUBARU","productModel":"OUTBACK","manufacturer":"Subaru of America, Inc."}]}]}