{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11746512,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"03/23/2026","dateComplaintFiled":"06/25/2026","vin":"MAJ3S2GE1MC","components":"STEERING,SERVICE BRAKES,ENGINE","summary":"Safety Recall 23S64 was completed on my 2021 Ford EcoSport on approx. Oct 19, 2025. After ~15,000 miles, the same system failed again on [XXX], causing loss of power and loss of braking assist. Fredericktown Pettus Ford diagnosed shredded timing belt material, drained the oil, and removed the catalytic converter (placed in trunk). They were respectful and tried to order a replacement engine, but Ford Motor Co. blocked their access to the system.  The vehicle has now been out of service for over 3 months, and we have paid for two ~100\u2011mile tows because Ford refused to authorize repairs or provide a loaner/rental after a second engine failure.  On June 18 the car was towed to Bommarito Ford, who falsely accused us of \u201cdestroying the car\u201d and removing the catalytic converter, despite written confirmation from Pettus Ford that THEY removed it during diagnosis. Bommarito refused recall work, claimed the car was \u201cout of warranty,\u201d and ordered us to remove it from their lot or face storage fees.  Ford Corporate opened cases [XXX] and [XXX]. The second rep was rude, accusatory, did not return calls, and repeated false claims. Ford denied coverage using a 12k\u2011mile parts warranty, even though this is a federal safety recall. Ford Corporate also misidentified the owner and listed my vehicle incorrectly as a \u201cFord Edge.\u201d After notifying Ford Executive Office, Tier 2, the Missouri Attorney General, and legal counsel, Pettus Ford\u2019s access to Ford\u2019s system was suddenly restored. Pettus Ford continued to help, but Ford still refused to authorize the repair. We have now towed the car back to Pettus Ford in Fredericktown, MO. We have been without a vehicle for nearly 4 months and have spent significant time and money on towing. Ford only began to respond after the Missouri Attorney General complaint and after Ford Corporate threatened legal action instead of providing assistance. Pettus Ford has been the only party acting professionally throughout this:INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"ECOSPORT","manufacturer":"Ford Motor Company"}]}]}