{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11746531,"manufacturer":"Mazda Motor Corp.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/02/2025","dateComplaintFiled":"06/25/2026","vin":"JM3KFBCM6K0","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"The infotainment system is experiencing the \"ghost touch\" problem already identified by Mazda and there has already been a class action lawsuit won regarding this problem.  I was not aware of this class action lawsuit or I would have participated to have my system repaired.    My infotainment system is completely unusable and I have been told it is over $500 to repair/replace.  I am the original owner of this vehicle.  The system continuously beeps and changes all settings while I am driving.  If I am using navigation,  the screen switches to something else so that I can't see where I'm supposed to be going, causing undue slowing and or braking in city traffic.  This is a safety problem.   My infotainment system continuously goes into the settings and changes the navigation guidance volume and the car yells at me that, \"NAVIGATION WILL BE AT THIS VOLUME.\" This has startled me and caused me to either swerve or brake abruptly due to being yelled at with out warning while alone in the vehicle.  This is a safety issue.    As a female who drives by alone 99% of the time, I have my doors set to lock and unlock in a specific manner to keep me safe.  The system randomly resets all of these settings while I'm driving so I have no idea if the doors will be locked or unlocked and whether I will be safe when stopping in city traffic.  This is a personal safety issue and causes undue stress.   The system calls and hangs up on my family repeatedly, making them think that I am in danger or hurt.  They try to call by and get hung up on.  This is a safety issue because it causes distracted driving because I am focused on that problem instead of the road.    All in all, the whole system is a safety problem and needs attention, especially since Mazda has already admitted to the problem.","products":[{"type":"Vehicle","productYear":"2019","productMake":"MAZDA","productModel":"CX-5","manufacturer":"Mazda Motor Corp."}]}]}