{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11746716,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2026","dateComplaintFiled":"06/26/2026","vin":"1GYS4EKT5MR","components":"VISIBILITY/WIPER","summary":"When the vehicle is shifted into reverse, the backup camera intermittently does not display an image. Instead, the screen shows a blue hourglass, leaving me without rear visibility while backing up. This creates a safety risk because I may not be able to see pedestrians, children, vehicles, or objects behind the vehicle, increasing the risk of a crash or injury. GM has issued Service Bulletin 23-NA-084 for the 2021 Cadillac Escalade, titled \u201cBlue Hourglass and No Gridlines on Radio Rear View Camera Display While in Reverse.\u201d The bulletin identifies software anomalies in the Video Processing Module and instructs dealers to reprogram the module. My concern is that this is a safety-related rear visibility failure, not merely a convenience or display issue. I also understand GM/NHTSA Campaign 22V709 involved rear-view camera failures on other GM vehicles, including certain Cadillac XT5, Cadillac XT6, and GMC Acadia models. Although my Escalade is not included in that recall, the safety consequence is similar: intermittent loss of rear-view camera visibility while reversing. The issue occurs intermittently when shifting into reverse. The vehicle has not been included in a recall for this condition. I respectfully request that NHTSA review whether the 2021 Cadillac Escalade should be included in an existing or expanded safety investigation/recall, or whether a separate defect investigation is warranted for intermittent rear-view camera failures in this model.","products":[{"type":"Vehicle","productYear":"2021","productMake":"CADILLAC","productModel":"ESCALADE","manufacturer":"General Motors, LLC"}]}]}