{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11747304,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/12/2026","dateComplaintFiled":"06/29/2026","vin":"5XYPG4A35HG","components":"FUEL/PROPULSION SYSTEM","summary":"To Whom It May Concern,  I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle.  Timeline of Events:   June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function.   After calling customer service, I brought the vehicle back for inspection. The dealership kept my car for three days. Despite the issue being caused during their previous service, I was denied a loaner vehicle, forcing to come to take the car and use it during the weekend or I can wait until Monday 29 until the service manager back but I asked them I can\u2019t use the car with this error as it\u2019s not safe for me and my kids and that should be fixed by them since that\u2019s their mistake and unfortunately I\u2019ve had paid out-of-pocket for my family's transportation.   June 26, 2026 (Diagnostic): The service department initially claimed the issue was a broken fuel pump and quoted me $1,210. I informed them this was impossible, as the fuel pump was completely replaced just 3 months ago. I requested to speak to the service manager, but was told he was unavailable until Monday. And the gentleman Michael who was taking care of my car said let me speak with the technician and back to me again with different quote   The diagnosis was suddenly changed to a \"fuel sending unit and gasket,\" with a new quote of $546?? But if I want I can wait until Monday to check with service manager.   June 29, 2026: After receiving no follow-up call, I contacted the dealership myself. I spoke with Service Manager Shane Hackelton, who refused to take responsibility for the damage caused during the recall service and insisting that not related to recall software and should be fixed by myself.  I look forward to your prompt response and a resolution to this matter.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}