{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11747492,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/21/2026","dateComplaintFiled":"06/30/2026","vin":"5xxgu4l36hg","components":"STEERING","summary":"Since 4/1 my car has intermittently lost power steering.  I received dashboard warning lights and the wheel was difficult to turn.  When I shutoff the car and turned back on, the warning lights were gone and the steering returned.  My mechanic did a diagnostic and found the following codes c1259, c1260, c1290 and c1688 each time the incident occurred. After research, we discovered these codes relate to TBS CHA114 and TSB CHA864 under extended warranty WTY023.  I was unable to upload the TBS documents.  The same thing happened on 6/18.  I brought the car to a different dealer.  The first time they supposedly did a diagnostic and said there were no codes.  I have pictures of the codes.  They said it did not matter because the codes need to be active and the lights need to be on the dashboard.  The second time at a different dealer, they didn't do a diagnostic but said it did not matter because the codes need to be active.  No where is any documentation does it say the codes need to be active. They are stored in history and Freeze frame data.  It is impossible for me to get the car there with the illuminated dash and \"active\" codes because when it happens, I cannot steer the car and when I shut if off they go away.  Plus when I get to the dealer, they will tell me they cannot take me and to make an appointment.  I am now working with KIA escalation department but she informed me today that she did not have the authority to authorize a dealer to repair the car.  When I asked who does she said I need a techline which is opened by the dealership.  WHAT??? This all started with the dealer.  The car is now having glitches with the steering while driving.  IT IS DANGEROUS AND I AM AFRAID TO DRIVE IT.  I have no idea when the steering might go out.  I need help in getting a Kia dealership to fix the issue under the extended warranty they sent me in 2022.  I am so sick of the run around and brush off.  How do I get this accomplished?","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"OPTIMA","manufacturer":"Kia America, Inc."}]}]}