{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11747719,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"05/11/2026","dateComplaintFiled":"07/01/2026","vin":"1fm5k8d8xhg","components":"SUSPENSION","summary":"My Explorer had Recall 21S32 completed at the dealership on April 1st. The remedy for recall 21S32 was insufficient. Within a month and a half I began hearing a metal clanking noise coming from the rear of the Explorer when I went over bumps. Very quickly the clanking became a lot of frequent loud squeaking. I brought it back to the dealership and they immediately heard the noise and were able to diagnose the problem as coming from the driver side rear wheel knuckle bushing. The service manager and the master technician both agreed that the suspension problem are a direct result of the recall work that was completed. While the Toe-link recall work was done correctly, the new torque placed on the knuckle bushing directly relating to the recall work has caused it to fail. It is obvious that the underlying defect caused the rear wheel knuckle to fail, leaving the vehicle unstable. Ford corporate is refusing to resolve the secondary structural damage caused by their defective safety component and their Safety Department refuses to provide a timeline for assistance.","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}