{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11748059,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/26/2026","dateComplaintFiled":"07/02/2026","vin":"1FMCU9GD2HU","components":"ENGINE","summary":"COMPONENT: Engine / Cooling System  DESCRIPTION OF THE PROBLEM: My 2017 Ford Escape (1.5L GTDI EcoBoost engine, 83,891 miles) has been diagnosed by a Ford-authorized dealer (Apple Ford White Bear Lake, RO# 157692) with coolant intrusion into the engine cylinders. The dealer reports white/blue exhaust smoke on cold starts that dissipates after 10-20 seconds, and has recommended full short block replacement at an estimated cost of approximately $10,000.  This is the exact condition addressed by Ford's own Customer Satisfaction Program 21N12 (Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine, Short Block Replacement After Coolant Intrusion), issued June 9, 2022. That program acknowledges the 1.5L EcoBoost engine in this vehicle range may exhibit coolant intrusion into cylinder bores, low coolant levels, white exhaust smoke, and rough running, potentially leading to engine damage.  When I contacted Ford's Customer Relationship Center, I was told my vehicle is outside the program's 7-year time window and was denied assistance, despite being under the program's 84,000-mile threshold. Coolant intrusion of this kind creates a risk of sudden engine roughness, misfire, and potential stalling, which is a safety concern, not just a mechanical inconvenience, particularly if it occurs at highway speed.  I am filing this complaint because this is a known, documented defect that Ford has acknowledged in writing but is declining to remedy on my vehicle due to a time-based technicality, despite mileage well within the program's own stated safe range.  VEHICLE: 2017 Ford Escape ENGINE: 1.5L GTDI (EcoBoost) MILEAGE AT FAILURE: 83,891 DEALER: Apple Ford White Bear Lake, White Bear Lake, MN RELATED FORD DOCUMENTATION: Customer Satisfaction Program 21N12 / TSB 22-2134","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}