{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11748438,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"02/16/2023","dateComplaintFiled":"07/06/2026","vin":"5XYPKDA51HG","components":"ENGINE","summary":"On February 16, 2023, the engine in our 2017 Kia Sorento SXL developed a sudden, loud knocking noise while driving. No dashboard warning lights illuminated at any time, including no oil pressure warning, check engine light, or other engine-related alerts. The vehicle remained fully operable and did not lose power or seize.  I continued driving approximately 20 minutes home, including highway speeds up to ~75 mph. The following day, with the knocking noise worsening but still no warning indicators present, I drove approximately 25 minutes to an independent repair facility. The vehicle was then diagnosed with catastrophic engine failure attributed to oil starvation and was towed.  Because the vehicle had fewer than 100,000 miles and was within the expected powertrain warranty period, we pursued a warranty review through Kia. Kia requested maintenance records, which we provided in full after gathering documentation from all service providers over a two-week period. Despite this, the warranty claim was denied, first citing gaps in initial records and later questioning oil type based on older receipts that did not explicitly state \u201csynthetic oil.\u201d  At Kia\u2019s recommendation, we authorized an oil pan inspection at our expense. Kia concluded that the oil filter appeared to be more than two years old, which conflicted with our documented maintenance history showing multiple oil changes during that period.  Kia denied warranty coverage and quoted approximately $10,500 for engine replacement. We were advised that the replacement engine would be a remanufactured unit and that it was on backorder with no estimated delivery timeline. After approximately ten weeks without resolution, we located a compatible replacement engine at another Kia dealership and arranged transport of the vehicle there.  The engine was replaced within three days for approximately $9,000. The repair included installation of a replacement engine, new spark plugs, and a passed state inspection.","products":[{"type":"Vehicle","productYear":"2017","productMake":"KIA","productModel":"SORENTO","manufacturer":"Kia America, Inc."}]}]}