{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11748581,"manufacturer":"Chrysler (FCA US, LLC)","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2026","dateComplaintFiled":"07/06/2026","vin":"2C4RC1S79RR","components":"AIR BAGS","summary":"I am reporting a recall repair failure/delay involving my 2024 Chrysler Pacifica, VIN [XXX].  We received FCA\u2019s recall letter for Important Safety Recall \u2014 Side Curtain Airbags, FCA Recall 06D, NHTSA Recall 26V-189. We scheduled a recall appointment with Pedder Chrysler Dodge Ram Jeep of Poway, 13811 Poway Rd, Poway, CA 92064, for XXX at 7:45 AM specifically because of this airbag safety recall.  When we arrived, the dealer first said there was no recall, then later realized there had been a VIN-related mistake. They kept the vehicle.  At 10:44 AM, the dealer texted that the vehicle was ready for pickup, but did not clearly disclose that the airbag recall remained unrepaired. Only after we called and asked for clarification did they say the airbag recall was not completed because the required airbag parts were unavailable.  The repair invoice, RO #XXX, shows the airbag recall as \u201cPARTS ON ORDER.\u201d After pickup, NHTSA still showed 1 unrepaired recall for this VIN, status \u201cRecall Incomplete.\u201d  The dealer refused to provide a written explanation documenting the VIN mistake, incomplete airbag recall, or ready-for-pickup communication. I am requesting NHTSA review this recall remedy failure/delay and the dealer\u2019s handling of this safety recall appointment.  This keeps the key evidence: the recall letter, invoice, and NHTSA active recall record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2024","productMake":"CHRYSLER","productModel":"PACIFICA","manufacturer":"Chrysler (FCA US, LLC)"}]}]}