{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11749143,"manufacturer":"Volvo Car USA, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/19/2025","dateComplaintFiled":"07/08/2026","vin":"YV4H60PF2S1","components":"UNKNOWN OR OTHER","summary":"Component/system: The gear selector system failed, triggering a \u201cGear Selector Service Required\u201d warning. The vehicle is a plug-in hybrid and remains available for inspection upon request. Safety risk: During the first incident, the vehicle became disabled while being driven, losing the ability to shift gears. This created a risk of being stranded in traffic and loss of vehicle control/mobility on the road. Confirmed by dealer: Yes. The dealer diagnosed a rotary encoder signal failure (DTC: TACM U200902) on the first occurrence and performed a full software update. The same warning recurred a second time; the dealer then replaced the gear selector assembly and start/brake switch module, citing liquid contamination as the cause and charging the owner approximately $1,800 as a customer-pay repair. The same warning recurred a third time only 9 days after that hardware replacement. Inspected by manufacturer: A case was opened with the manufacturer\u2019s corporate customer care team, and the dealer opened an internal technical helpdesk (TIE) case with the manufacturer\u2019s engineering support. However, manufacturer corporate stated it does not have access to the detailed technical findings, which are held by the dealership. Warning signs prior to failure: The \u201cGear Selector Service Required\u201d message appeared as the first and only warning sign before each of the three incidents, with no other symptoms noted beforehand. Summary: This is the third occurrence of the same gear selector fault within approximately 8 months, despite one software repair and one paid hardware repair. The recurrence 9 days after replacing the allegedly contaminated components raises doubt about whether contamination was the true root cause. No comprehensive engineering root-cause analysis has been completed.","products":[{"type":"Vehicle","productYear":"2025","productMake":"VOLVO","productModel":"XC90","manufacturer":"Volvo Car USA, LLC"}]}]}