{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11749145,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/08/2026","dateComplaintFiled":"07/08/2026","vin":"WA1LABGE2KB","components":"ELECTRICAL SYSTEM,EXTERIOR LIGHTING,ENGINE","summary":"am writing to file a formal complaint regarding my recent experience with the service department at Audi of Cherry Hill concerning my Audi e-tron.  My vehicle remained at your dealership for approximately four weeks, during which time no repairs or meaningful progress were made. Instead, I was informed that I would need to approve approximately $13,000 in diagnostic fees before the vehicle would even be inspected or touched. I find this completely unreasonable and unacceptable, particularly given that my vehicle sat idle at your facility for an extended period without any justification.  In addition, I am extremely dissatisfied with the customer service and conduct of an employee named Khern. He explicitly identified himself to me as a manager; however, after speaking with other staff members, I discovered he is not a member of management and works at the service intake desk. Furthermore, when I requested to speak with the actual service manager or another member of leadership to discuss my concerns, Khern actively refused to contact them or allow me to escalate the matter.  As a customer, I expect honesty, transparency, and the ability to speak with management when a situation cannot be resolved at the front desk. Instead, I was misled, ignored, and left without assistance while my vehicle sat unrepaired for weeks.  I request the following actions in response to this letter:   A written explanation as to why my vehicle remained at the dealership for four weeks without any diagnostic progress or work being performed.   A detailed, line-item justification for the approximately $13,000 diagnostic estimate presented to me before repairs would begin.   An explanation regarding why frontline staff denied my explicit requests to speak with a dealership manager.   A direct response from the actual Service Manager or General Manager addressing these concerns and outlining how this matter will be resolved.","products":[{"type":"Vehicle","productYear":"2019","productMake":"AUDI","productModel":"E-TRON","manufacturer":"Volkswagen Group of America, Inc."}]}]}