{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11749173,"manufacturer":"Kia America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/06/2026","dateComplaintFiled":"07/08/2026","vin":"5XXG34J22RG","components":"UNKNOWN OR OTHER","summary":"I am contacting Kia America Consumer Affairs to formally request a Goodwill Warranty Exception for the total failure of the factory infotainment and radio system in my 2024 Kia K5 LXS. The unit has completely lost Bluetooth and Apple CarPlay functionality. A certified technician has diagnosed the issue as an internal radio hardware failure requiring a complete replacement, quoted at an exorbitant out-of-pocket cost. While my vehicle has surpassed the standard 3-year/36,000-mile radio warranty threshold, this premature electronic failure is a documented, systemic manufacturing defect rather than normal wear and tear. I have fully exhausted all personal troubleshooting measures\u2014including performing hard pinhole resets, deep system restarts via battery disconnection, clear-pairing device profiles, and verifying device firmware. The underlying hardware remains completely non-responsive. Furthermore, Kia America is explicitly aware of this systemic defect in this generation of head units, as evidenced by the publication of Technical Service Bulletin SA582 (\"AVN 5.0 Wide Non-Responsive Radio Icon\"), which explicitly acknowledges software and hardware stability failures in 2023\u20132024 infotainment units. Because the failure of this head unit completely eliminates hands-free voice operations, emergency communications, and navigation systems, it introduces an immediate driver distraction and safety hazard on public roads. As a loyal Kia owner who purchased this vehicle expecting modern reliability, I am asking Kia Corporate to review this case, acknowledge the documented history of this defect, and issue a Goodwill Exception to cover the replacement cost of this unit at a certified local dealership. I look forward to your prompt response and the assignment of a regional case manager to resolve this matter.","products":[{"type":"Vehicle","productYear":"2024","productMake":"KIA","productModel":"K5","manufacturer":"Kia America, Inc."}]}]}