{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11749540,"manufacturer":"General Motors, LLC","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/10/2026","dateComplaintFiled":"07/10/2026","vin":"1GCPTFEK8P1","components":"ELECTRICAL SYSTEM,LANE DEPARTURE","summary":"My 2023 Chevrolet Colorado ZR2 cannot receive over\u2011the\u2011air (OTA) software updates because the gateway module is still running outdated firmware (XXX.mnf). General Motors issued Service Update XXX to correct this defect by performing a vehicle\u2011wide programming update. However, GM\u2019s system incorrectly shows the bulletin as \u201cclosed\u201d for my VIN even though the gateway module was never updated. The truck was sold to me by Tyrell Chevrolet in [XXX] with this safety\u2011related service update not completed properly. The dealership has confirmed they cannot perform the required update because GM\u2019s system will not authorize it until the bulletin is reopened. GM corporate has been contacted multiple times, but after several days they have not reopened the bulletin or provided a resolution. Because the gateway module remains on outdated firmware, the vehicle cannot receive critical OTA updates related to safety, diagnostics, and module stability. This condition has been reported by other 2023 Colorado owners and has previously been associated with battery\u2011drain issues caused by software modules failing to sleep properly. GM has acknowledged the defect by issuing Service Update XXX, but they are refusing to reopen the update for my VIN despite the incomplete firmware and the vehicle\u2019s inability to receive OTA updates. I am filing this complaint so the defect and GM\u2019s refusal to correct it are formally documented. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2023","productMake":"CHEVROLET","productModel":"COLORADO","manufacturer":"General Motors, LLC"}]}]}