{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11750298,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/13/2026","dateComplaintFiled":"07/14/2026","vin":"1FM5K8F81EG","components":"UNKNOWN OR OTHER","summary":"This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On January 28, 2026, the vehicle began leaking water. On that day the dealership find the leak due to cracked A-pillar from the clip not holding.In May 2026 I had 4 inches of standing water on the passenger side while in Florida on vacation, and smeared excessive, unprofessional adhesive on the exterior trim. Took it to the dealership the Monday after returned from vacation to have them figure out why it was leaking again. They charged me $218 to have a diagnostic check even though it was part of the recall. Couldn't find any leaks. Took the headliner down. Said that they cleaned out the sunroof tubes but didn't verify if anything ever came out of them. Went back again because of the adhesive that was seeping and dried onto it and you look it's very sloppy. Contacted Ford corporate office opened a case. On XXX, during a another attempt, the dealership replaced the A-pillars again. Upon pickup, the interior sunroof headliner was completely sagging and unseated from its rails. There are massive structural gaps on all sides where I can stick my hand through to the sunroof rails. The dealership service manager, Connie Tell, denied responsibility and refused to let me view the shop video. The vehicle is no longer weather-tight, poses an interior electrical/mildew hazard, and cannot be driven in the rain due to the dealership's faulty execution of a federal safety recall. They also chipped paint off of my vehicle again taking the pillars off to replace them. Connie, when I had mentioned it said you already have paint chips on your car. What difference would it make that's not the point at all.  INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2014","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}