{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11750543,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"04/15/2022","dateComplaintFiled":"07/15/2026","vin":"1FMCU9GDXKU","components":"UNKNOWN OR OTHER","summary":"The backup camera in my vehicle has failed repeatedly since I first purchased my vehicle in February 2020.  I have had 2 very near miss car accidents because the backup camera went blank while driving and following directions.  The backup camera also retains the backup image on the camera after shifting gears from reverse to drive.  This defect has been well documented with Murphy Ford dealership in Chester, PA where I purchased the vehicle and also Chapman Ford dealership where I have had the vehicle serviced multiple times.  Both dealerships told me the problem was a software problem that was not covered under warranty and the fix was over $600.  One of the times I went to Murphy Ford, they said they could not replicate the problem, so the time I was almost in an accident, I took the vehicle directly to their dealership when the screen was blank and had pictures taken and insisted the service mechanic witnessed the blank screen.  Again, they refused to fix the problem, stating it was not covered.  There is now an active recall for Ford Escape vehicles for 2020 and newer vehicles for the same exact problems.  I called Ford Customer Care and they refused to fix my vehicle or include 2019 vehicles in the recall.  Their only suggestions was for me to retain any receipts for having the repair completed in case Ford issued a recall at a later date for 2019 models, then I could be reimbursed.  I simply do not have the money to have this fixed at this time, as my husband is out of work and on disability and he has very high medical expenses.","products":[{"type":"Vehicle","productYear":"2019","productMake":"FORD","productModel":"ESCAPE","manufacturer":"Ford Motor Company"}]}]}