{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11750554,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/07/2026","dateComplaintFiled":"07/15/2026","vin":"1FMCU0BZ2MU","components":"STRUCTURE","summary":"Subject: Formal Complaint \u2013 Recall 23B56 & 23S27 + Rental Car Reimbursement Demand \u2013 McCombs Ford (7111 NW Loop 410)  To Whom It May Concern, I am writing to file a formal complaint regarding the unacceptable service I experienced at McCombs Ford West, located at 7111 NW Loop 410, San Antonio, TX, concerning two open safety recalls on my 2021 Ford Escape, VIN: [XXX]    and to formally request reimbursement for out-of-pocket expenses caused directly by the dealership's failure to prepare for my scheduled appointment. I scheduled a service appointment in February 2026 to address two outstanding safety recalls: \u2022Recall 23B56 \u2013 Inspect front door check-arm reinforcement spot welds \u2022Recall 23S27 \u2013 Underhood fire risk After waiting nearly five months, I was given an appointment on July 7, 2026. I dropped off my 2021 Ford Escape on July 7, 2026 as scheduled. At drop-off, I was informed the repairs would take multiple days, and I was told no loaner vehicle would be provided. Based on that, I rented a vehicle at my own expense to cover my transportation needs. The following day, I received a call from the service department informing me: 1.Recall 23B56 (Door Reinforcement): The dealership was unable to perform the repair because they had never ordered the required replacement door \u2014 despite having five months' notice from my original February 2026 booking. They stated they would \"order it now.\" This is entirely unacceptable and reflects a clear failure of basic service planning. 2.Recall 23S27 (Underhood Fire): The dealership refused to perform  Supporting documents attached :  McCombs Ford service reference document & rental car invoice ($43.92)  Reference details /dealership :  MCCOMBS.  7111 N.W. LOOP 410 SAN ANTONIO, TEXAS 78238 (210) 509-1000  VIN: [XXX] 23S27 UNDER HOOD FIRE 26S14 FRONT WIPER MOTOR REPAIR 23E09 REPROGRAM POWERTRAIN CONTROL MODULE 23B56 INSPECT FRONT DOOR CHECK-ARM REINFORCEMENT SPOT WELDS 23N06 LONG BLOCK REPLACEMENT   INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2021","productMake":"FORD","productModel":"ESCAPE HYBRID","manufacturer":"Ford Motor Company"}]}]}