{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11750691,"manufacturer":"Volkswagen Group of America, Inc.","crash":true,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2026","dateComplaintFiled":"07/15/2026","vin":"1V2LR2CA0JC","components":"UNKNOWN OR OTHER","summary":"My infotainment system and back up camera have been having issues that I have been trying to get addressed since April 2026. I was told this is a known issue for VWs from the dealership service department and that I should replace the infotainment which has resolved these problems. I had to wait for the part to arrive, the infotainment center was replaced June 1, 2026. When I got the car back, the back up camera was again working but the infotainment center was again cutting in and out and glitching/ turning off. I brought it back to the dealership who informed me there had been a service update and to have the software updated. It worked for a short time, than began turning blank and not working. I again reached out to the dealership who opened a case with VW the company, and was told that they could not replicate the issue but would continue to work on the problem. On June 27th the back up camera started work but froze when I was reversing, again glitching. Because it had frozen while I was backing up I did not realize the footage was not live, and hit my neighbors car as a result. Their car had a hitch so was fine, but mine now has a noticable dent in the back bumper. I reached out to the dealership on June 29th who told me the case has been closed by VW of America. I brought it back in on July 7th for them to address the issues, they reached out again to VW of America to file a claim and was told there is no fix at this time. They are continuing to see if there may be software updates but that it is also older technology so that could be the issue. This is a 2018 Atlas SE TECH that only has 65,000 miles. I now cannot rely on my safety systems that I always usen living in a city to keep myself and my daughters safe when driving. Additionally, if this is not a fixable solution, I will need to replace this car, and I will have lost significant value since it is broken and there is not current fix in place.","products":[{"type":"Vehicle","productYear":"2018","productMake":"VOLKSWAGEN","productModel":"ATLAS","manufacturer":"Volkswagen Group of America, Inc."}]}]}