{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11750841,"manufacturer":"Volkswagen Group of America, Inc.","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"07/06/2026","dateComplaintFiled":"07/16/2026","vin":"WA1BNAFY8J2","components":"STEERING,ELECTRICAL SYSTEM,SERVICE BRAKES","summary":"I wrote Audi to request escalation of an unresolved issue involving my 2018 Audi Q5, related to Safety Recall 90S9 (NHTSA Campaign 21V947000) for the gateway control module.  Summary of the issue: My vehicle recently experienced a complete gateway control module failure due to water intrusion. I lost steering and brake assist warnings while driving, and the vehicle would not restart after being pulled over safely. It was towed first to the nearest Audi mechanic who diagnosed the issue as Recall 90S9.  We then contacted Audi Memphis for inspection by them since it was a recall issues and paid a 2nd towing charge.  Audi Memphis (owned by Gossett Motor Cars) said they could not do anything until they looked at the car.   I have since obtained a copy of the original repair order from when Recall 90S9 was performed on my vehicle. The vehicle at the time of recall repair was owned by my Mother. The recall requires two remedies: (1) installation of a protective cover over the gateway control module, and (2) sealing of an underbody seam on vehicles produced before September 2021. The repair order shows a technician comment reading \"INSF\" next to the seam sealant line item, which indicates the sealant application was noted as insufficient at the time of the original recall service.  Despite this documentation, and despite towing my vehicle in specifically for a 2nd inspection, Audi Memphis has stated they have no findings and no liability for the current failure.  Given that: \u2022 My vehicle is included in the affected range for Recall 90S9, \u2022 The original repair order appears to document an incomplete or insufficient sealant application, and  \u2022 Audi's own 90S9 technical bulletin states that damages resulting from improper repair or failure to follow the work instructions are the dealer's responsibility,  I am requesting that this case be escalated for review. The current gateway control module repair be repaired at no cost to me.  I currently have no working vehicle.","products":[{"type":"Vehicle","productYear":"2018","productMake":"AUDI","productModel":"Q5","manufacturer":"Volkswagen Group of America, Inc."}]}]}