{"count":1,"message":"Results returned successfully","results":[{"odiNumber":11751004,"manufacturer":"Ford Motor Company","crash":false,"fire":false,"numberOfInjuries":0,"numberOfDeaths":0,"dateOfIncident":"06/27/2025","dateComplaintFiled":"07/17/2026","vin":"1FM5K8D88HG","components":"STRUCTURE","summary":"07/17/2026 [XXX] [XXX] [XXX] [XXX]  Attn: Ford Customer Relationship Center / Service Management Ford Motor Company [XXX]  RE: IMMEDIATE ESCALATION DEMAND: Safety Recall 24S02 (NHTSA Campaign 24V031000) Vehicle: 2017 Ford Explorer VIN: [XXX]  Servicing Dealership: Max Ford of Butler (Butler, [XXX])  To Whom It May Concern, I am writing to formally demand the immediate escalation and resolution of an open safety recall on my 2017 Ford Explorer. My vehicle is subject to Safety Recall 24S02 regarding the detachment of the exterior A-pillar windshield molding.  I have been actively waiting on a dealership backorder list for twelve (12) months. This extreme delay is completely unacceptable for a federally mandated safety defect. The exterior trim pieces on my vehicle are now actively loose. Every day this vehicle is driven, it presents an immediate structural hazard to myself, my passengers, and other drivers on the road should the plastic trim completely detach at highway speeds.  Furthermore, despite Ford\u2019s official bulletin instructing dealerships to inspect and apply interim stabilization to loose trim while parts are delayed, my local dealership has failed to offer or complete this temporary safety service. I have been forced to manually tape down my own vehicle\u2019s exterior panels using temporary automotive tape to mitigate the immediate risk of a highway accident.  I am demanding the following immediate actions: 1.COPIS Parts Escalation: I demand that Ford Corporate immediately issue a COPIS (Customer Order Processing Information System) critical part inquiry for my specific VIN to manually pull and expedite the delivery of the updated A-pillar replacement kits and retention adhesive to my servicing dealer. 2.Regional Management Intervention: I request that a regional Ford parts and service manager contact me directly within three (3) business days to provide an exact, g INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)","products":[{"type":"Vehicle","productYear":"2017","productMake":"FORD","productModel":"EXPLORER","manufacturer":"Ford Motor Company"}]}]}